Frequently Asked Questions (FAQ)

1. What age range are your sensory toys suitable for?

Most of our toys are designed for children aged 3 years and up, but many are enjoyed by teens and adults too. We always specify age recommendations in each product description for safety.

2. Are your toys safe for children with sensory processing disorders?

Yes! We carefully select toys that are safe, durable, and designed to support sensory needs like autism, ADHD, and other neurodivergences. However, please always supervise young children during play.

3. What types of sensory toys do you offer?

We offer a variety of sensory and fidget toys, including dough filled, sand filled, sugar (maltose) filled, water beads filled toys, pop-it style fidgets, keychain & lanyard fidgets, bundles & kits, and more. 

4. How do I clean and care for sensory toys?

Care instructions vary by product but generally include wiping with a damp cloth and mild soap. You can rinse some under a gently running tap and leave to dry naturally.  Avoid submerging sugar-filled toys in water. Always check the specific care information on each product.

5. Can your toys help with anxiety and focus?

Many of our sensory toys are designed to promote calm, focus, and stress relief. They are often recommended as tools for self-regulation and emotional grounding for people with sensory needs.

6. Do you ship internationally?

Currently, we ship within the UK. We hope to expand our shipping options soon—please check our shipping policy for the latest info.

7. What is your return policy?

We accept returns within 30 days of purchase if the item is unused and in original packaging. Please contact see our refund policy page.

8. How can I contact customer support?

You can reach us via the contact form on our website. We aim to respond within 24 hours on business days.

9. How do I choose the right sensory toy for my child or myself?

Choosing the right sensory toy depends on individual preferences and needs. Consider the type of sensory input that is most calming or engaging—whether it’s tactile, visual, or auditory—and select toys designed to meet those needs. We’re happy to offer personalised recommendations via email!

10. What makes Fidget & Flo different from other sensory toy stores?

Fidget & Flo is founded by a neurodivergent mum who understands the real world challenges families face. We curate our products with care, focusing on quality, safety, and effectiveness. We’re not just a store—we’re a community supporting sensory journeys.

11. Are your toys suitable for adults?

Absolutely! Many of our toys are designed for all ages and are popular among adults who use them for stress relief, focus, or sensory exploration.

12. What if my child has specific allergies or sensitivities?

We always recommend checking product materials and descriptions carefully. If you have concerns about allergies or sensitivities, please contact us before purchasing.

13. Can sensory toys be used in educational or therapeutic settings?

Yes! Our toys are often used by educators, therapists, and parents as tools to support learning, focus, and emotional regulation.

14. How soon will my order ship?

We aim to process and dispatch orders within 1-2 business days. Shipping times depend on your location and chosen shipping method.

15. Do you offer gift wrapping or personalised messages?

Yes we do. Please add the "Gift Box" product to your basket.