Shipping policy

1. Order Processing

  • Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays).
  • You will receive a confirmation email once your order has been dispatched with your tracking details.

2. Shipping Methods & Times

  • UK delivery via Royal Mail Tracked 48 hours

3. Delivery Costs

  • UK Postage £4.50

4. Shipping Areas

  • We currently ship to addresses within the United Kingdom only.
  • We do not ship to PO Boxes or international addresses at this time

5. Lost or Damaged Parcels

  • If your parcel is lost or arrives damaged, please contact us within 3 days of the delivery date.
  • We will investigate with the carrier and arrange a replacement or refund where appropriate.

6. Failed Delivery Attempts

  • If a delivery attempt fails, the carrier will usually leave a note with instructions for re-delivery or collection.
  • Please follow the carrier’s guidance to avoid parcels being returned to sender.
  • After 3 failed delivery attempts the courier will return the parcel to us.
  • Once the parcel has been returned to us and the items checked we will refund you minue the shipping cost.